Learning Objectives
At the end of this program, you should have enhanced your ability to
- Use assertive techniques that will improve your ability to handle confrontations and negotiations;
- Control the ‘emotional’ atmosphere present during challenging situations;
- Negotiate mutually satisfactory outcomes to a win-win conclusion while maintaining business relationships;
- Communicate with congruent verbal and non-verbal behaviour
- Express disagreement without appearing hostile or antagonising others
- Apply assertive influencing techniques to improve your ability to consult with others.
Content
- Reactions to feeling disempowered
- Power of positive self-talk
- Powerful and positive communication
- Our-self-sabotaging behaviours
- Giving, receiving and encouraging feedback
- Increasing your visibility