We have extensive experience consulting in the industries of Banking, Utilities, IT, Education and Government, specialising in:
• constructive frameworks for performance appraisals
• recruitment and selection policies and procedures
• leadership and interpersonal skills
• mentoring
• implementing a feedback culture
• career transition
Examples of projects
CSL
Implemented “Mentoring” program where we trained mentors and mentees in the skills and process. Included on-going support for both parties.
Victoria University
Designed and customised “Career Resilience” and facilitated Train the Trainer for Career Coaches.
City of Melbourne
Development of Key Selection Criteria and Participation in Selection Panel for Selection of Customer Service Supervisors.
University of Melbourne Commercial Limited
The Project “Coach the Coach” Professional Development Initiative was designed to develop the capability and confidence of each of the team leaders in their coaching roles. This program was part of a process of developing stronger alignment across the Team Leader Group, specifically around the mission, values and stretch goals of UoM Commercial Ltd.
We developed and project managed a pilot mentoring program for senior leaders which included mentoring training and personality assessment and individual feedback.
As a management consultant with Victorian Public Service Board, Glenda designed, wrote and piloted the ‘Staff Selection” Training Manual for HR Managers. This manual was focussed on Targeted Selection and Behavioural Interviewing. She was also invited to be a member of the interview panel to select Administrative Trainees for the Administrative Trainee Scheme.
Gippsland Water
Consulted with O.D managers to refine internal selection process, trained all relevant personnel, current contract certifying lead panel members as accredited in Behavioural Interviewing.
Citipower
Consulted with L & D team to refine their Mentoring Tool Kit
Brotherhood of St Laurence
Consulted with HR team to refine processes for Performance Development & Review. Trained all managers and staff in implementing the process with 100% of participants agreeing that the training was worthwhile and effective in demystifying and simplifying the process for them.
DSE ( Department of Sustainability & Environment)
Developed and facilitated Performance Management training for new starters. throughout the state of Victoria.
Contract with Australia Post, consulting to project “Steer your own Career”. Develop customised participant manual and facilitator’s guide for handover of Train the Trainer Package.
City of Whittlesea
Consulted with senior personnel to refine their recruitment and selection Best Practice.
Linatek
Wrote facilitator’s guide, participant manual and training material for global Performance Management Training workshops.
Government Superannuation Office Developed “Implementing a Culture of Service” (a comprehensive strategy comprising SWOT analyses, observation and individual coaching, needs analysis, monthly training modules, feedback and recommendations to management
Orijen. Designed and facilitated Mentoring Tool Kit for Aboriginal Girls Circles for Non-Profit Australia.
Trained school staff in over 100 schools for Department of Education and Training - in the departmental Performance and Development Process - consulted with the Human Resources Branch to embed the organisational values into Performance Plans as well as developed customised ‘Train the Trainer’ program in ‘Giving and Receiving Feedback’.
Chief Psychologist for Management Assessment Centres at Promina Insurance Company and Westpac for both selection and development purposes: Developed competencies, trained observers in assessment procedures, chaired data integration meetings, wrote individual reports and fed back results and recommendations to each participant and to senior management.BOC Group
Customised global Recruitment and Selection training package for facilitation of “Behavioural Selection” throughout Australasia. Facilitated workshops throughout Australia, New Zealand, and Asia.