Audience
For managers and team members
Objectives
You will learn how to:
- use Performance Management documentation to support a conversation with your team member/ manager about their performance
- give, receive, and encourage, positive and supportive feedback
- assess performance fairly and objectively
Discuss good and poor performance openly, respectfully and constructively;
This course will take you through all the stages of the performance management process –how to prepare for a performance discussion, how to conduct the meeting, and how to document the discussion.
Content
- Linking Performance Objectives to Strategic Plans
- Measuring Quantity, Quality, Cost and Time as success indicators for the job.
- Tips for measuring the ‘unmeasurables’
- Setting expectations and reaching agreement
- Implementing a Culture of Feedback
- How to give, receive and encourage constructive feedback
- Delivering your feedback so it is heard
- Recognising and rewarding performance excellence
- Every day feedback conversations
- Assessing and rating progress
- Preparing for a performance conversation
- Managing a difficult conversation
Methodology
The course is highly practical and interactive including skills practice, case studies of best practice, and examples of completed documentation.
Delivery – We deliver this program in-house
Duration: We typically deliver this program over a full day for managers, and a half-day for team members.
Please note that all our programs are customised following our consultation with you and understanding of the target audience and your business needs.